SMS Terms & Conditions
SMS Terms & Conditions
Devoted Heart Designs DBA Neptune Brand Co.
Effective Date: October 25, 2026
1. SMS Messaging Program
By opting in to receive SMS messages from Devoted Heart Designs DBA Neptune Brand Co., you agree to receive text messages related to customer care, order updates, product or service inquiries, customer support, and conversational messaging.
Messages will be sent from (844) 803-9283.
Consent to receive SMS messages is not a condition of purchase.
2. Message Frequency
Message frequency varies based on your communication needs and interactions with Neptune Brand Co. Messages may be recurring.
3. Message and Data Rates
Message and data rates may apply. Your mobile carrier may charge fees for sending or receiving text messages depending on your wireless plan.
4. Opt-Out Instructions
You may opt out of receiving SMS messages at any time by replying STOP or CANCEL to any text message from Neptune Brand Co.
After opting out, you will receive a final confirmation message, and your phone number will be removed from our SMS messaging list within 24 hours.
5. Customer Support
If you need assistance with our SMS messaging service, reply HELP to any message or contact us directly.
Business Name: Devoted Heart Designs DBA Neptune Brand Co.
Phone: (844) 803-9283
Email: support@neptunebrandco.com
Website: www.neptunebrandco.com
6. Privacy and Data Collection
We may collect your name, email address, mailing address, and mobile phone number when you subscribe to our SMS messaging service.
This information may be collected through our website, contact forms, email communications, or other customer interactions.
Your information is used to provide customer support, order-related communications, and conversational messaging.
7. Data Security and Retention
We use reasonable security measures to protect customer information from unauthorized access or disclosure.
We retain your information while you are subscribed to our SMS messaging service or as necessary for legitimate business and legal purposes.
You may request deletion of your personal information by contacting support@neptunebrandco.com.
8. Mobile Information Sharing
No mobile opt-in information or consent will be shared with third parties or affiliates for marketing or promotional purposes.
Devoted Heart Designs DBA Neptune Brand Co. does not sell, rent, or share collected mobile phone numbers for third-party marketing purposes.
9. Changes to These Terms
Neptune Brand Co. reserves the right to update these SMS Terms & Conditions when necessary. Any changes will be posted on our website.
10. Contact Information
For questions about these SMS Terms & Conditions, please contact:
Devoted Heart Designs DBA Neptune Brand Co.
Phone: (844) 803-9283
Email: support@neptunebrandco.com
Website: www.neptunebrandco.com
Related Policies
Please review our SMS Privacy Policy to learn how Neptune Brand Co. collects, uses, and protects your personal information.